Help Center
Ordering and Purchasing
Order and Purchase
• By logging into your Change Agents account, you will see your discounted prices (and customized packaging, if in a promotional agreement). Note: If you aren’t in a promotional agreement, but would like more information, please contact Sara at sara@sackclothandashes.com.
• If you would like to purchase a bulk order to separate addresses, we can provide you with a bulk order template. Contact Sara at sara@sackclothandashes.com.
Product Information
What’s the meaning of Sackcloth and Ashes?
Sackcloth & Ashes is often used to describe someone showing “mourning” and “repentance.” For us, it symbolizes our mourning over the homeless population and repentance by contributing to people in need.
Where are your products made?
Every blanket listed on our website is currently made from heritage mills in Prato, Italy.
What are your blankets made of?
• Our blankets are made from 75-100% recycled materials.
• By partnering with weaving mills, we transform factory scraps and old textiles that would otherwise end up in landfills into blankets to give them new life. Learn More: Made Sustainably.
Are your blankets ethically sourced?
• We consider it our responsibility to ensure that the items that we sell are leaving a positive impact on the lives and communities they come in contact with.
• Our blankets are crafted from recycled fabrics, eco-friendly dyes, and produced in healthy environments, with wool that is always mulesing-free.
How do I wash my blankets?
Machine Wash Cool - Delicate Cycle - Tumble Dry Warm - Do Not Bleach
What type of blanket do you donate to shelters?
We donate twin-size fleece blankets to a shelter in your local area.
Where is my donation blanket going?
• We donate based on the shipping address's zip code, partnering with over 600 shelters and programs across the U.S.
• International donation blankets are sent to the U.S. shelters most in need.
• If a shelter has reached capacity for blanket donations, your blanket may be allocated to a neighboring shelter. Your blanket will be sent along our donation timeline. We await distribution until a pool of 20 blankets have accumulated and time our shipments based on the shelter's request rather than the order date. We appreciate your understanding.
• To see which shelter(s) are in your community, use our Shelter Locator. Shelter Locator can be found on our homepage second section named "1 for 1 Give Back".
Customer Support
I’m having trouble logging into my account.
Contact Sara at sara@sackclothandashes.com and we’ll be happy to assist you.
I didn't receive a confirmation of my order, did it go through?
Contact sara@sackclothandashes.com - we’ll confirm and send confirmation as well as tracking number.
Wholesale and Bulk Orders
Do you offer wholesale to shops?
• We love partnering with local shops! To learn more, please email hannah@sackclothandashes.com.
• To see which store(s) are in your community, use our Store Locator.
How do I purchase a Change Agents bulk order to separate addresses?
If you would like to purchase a Change Agents bulk order to separate addresses, we can provide you with a bulk order template. Contact Sara at sara@sackclothandashes.com.
Shipping and Delivery
How long does it take to ship?
The below shipping times are true unless otherwise stated in the product description for backorders or pre-release sales:
• Orders placed will be processed for shipment within 1-3 business days
• To see which store(s) are in your community, use our Store Locator.
• To see which store(s) are in your community, use our Store Locator.
• Once processed and shipped, our standard shipping delivers in 3-5 business days in the contiguous United States.
Do you ship internationally?
• Yes. Priority shipping delivers in 2-3 days, Economy shipping delivers in 4-5 days.
• Please keep in mind you are solely responsible for all customs fees, duties and taxes.
• Customs fees and duties are an additional charge levied on items that are being imported into your country.
• These fees are determined by your government and are usually a percentage of your parcel value.
• Typically, when you ship a package from overseas, any package that has a value greater than a certain amount may be subject to customs fees and duties.
• Customs fees and duties differ from country to country.
• These fees are not disclosed to us beforehand, so we have no way of estimating in advance how much your customs fees might be. Therefore Sackcloth & Ashes will not accept any responsibility for your country's applied fees.
• In addition to customs fees, some countries may also charge additional taxes, depending on the item and parcel value, such as goods and services taxes (GST), value-added tax (VAT) etc.
My tracking says delivered but I can't find it?
• If your tracking info says the package was delivered but you can’t find it, don't worry. This happens occasionally and most of the time the package turns up. We recommend you start by checking your porch, side door, driveway, behind trash cans, etc, to be sure your item wasn’t tucked out of sight by the carrier. It wouldn’t hurt to check with your neighbors or the lobby of your building as well.
• Please also reach out to the carrier service used for shipping your item. Your local carrier office will be able to speak directly with the carrier that delivers to your area and hopefully help you locate the package.
• If you haven’t located your item within 3 days of confirmed delivery, please contact us.
What should I do if my package was stolen?
• We offer multiple shipping abilities at checkout, including an option that requires your package to be signed for upon delivery. This service costs $15.00 and is offered to eliminate the chance of stolen packages. The recipient must be present to sign for the package, ensuring your order won't be left on your doorstep. If you did not select this service, unfortunately, Sackcloth & Ashes is not liable for your loss.
• We recommend you reach out directly to the carrier that delivered your item. They should be able to help you locate the item or file a claim for reimbursement.
Returns and Refunds
What's your return policy?
• We do accept returns/exchanges within 30 days of the purchase date.
• In order to qualify for a refund or exchange your item must meet the following criteria.
• It must be unused, unwashed, free of pet odor/dander, stains, holes, snags, etc.
• We do a thorough inspection of all returned items and reserve the right to refuse any return or exchange if the product does not meet our standards.
• If the returned product is confirmed to be in perfect condition we will process your refund or exchange.
• We do not refund the amount paid for shipping.
• We do not provide return shipping labels for returns or exchanges.
• If you are exchanging the item we will cover the postage of getting the new item to your address once the return has been received.
• If you have any questions or would like to return/exchange your product, please provide your name, order number, and the reason for your return or exchange through email to info@sackclothandashes.com.
Gift Orders
Gift Orders
• No receipt or price will be included in shipments, as they are so often purchased as gifts.
• Gift notes are available to add while in the cart view. Simply select “add a free gift note”, enter your message, and how you would like it signed.
Technical Issues
I’m having trouble logging into my account.
Contact Sara at sara@sackclothandashes.com and/or info@sackclothandashes.com and we’ll be happy to assist you.
I’m in my account but having trouble completing my order.
Contact Sara at sara@sackclothandashes.com and/or info@sackclothandashes.com and we’ll be happy to assist you.
Get in Touch
Have questions or need assistance? Contact us today.
